When a matter is considered completed, or if you want to stop users from adding new activity to that matter, you can change the status of a Matter from within the Matter details.
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Navigate to the Matters section, then select a Matter No to display the Matter details.
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Hover over the Status in the top Matter Fields section, then click the edit icon that appears to open up a Select Status field with options to change the Status to Closed, Hold or Pending.
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Select Closed from the drop-down list, then click the blue checkmark to save this change.
Matters marked "Closed" or "On Hold" are no longer visible in most of your active Matter drop-down menus. This includes menus for creating new Time Entries, assigning Emails, or assigning Calendar Events.
New entries can only be assigned to a Closed Matter if you navigate to that Matter details page and create the activity from within it.
See this process in motion with this helpful video guide.