If you notice that your Calendar does not seem to be syncing, first check to see the status of your sync. If your sync has stopped, follow these steps.
NOTE: It is recommended to do this from a private or incognito window.
To re-sync once your sync is stopped:
- Click on the Calendar icon in the navigation bar, then select Share/Sync from the action menu and select either Sign in with Google or Sign in with Microsoft from the drop-down menu.
- Then you will be prompted to input your Google or Office 365 credentials.
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Additional step for O365: users trying to connect to a different calendar than a previous sync will see a pop-up of a "calendar sync mismatch detected". To proceed with the different calendar, users will need to ‘unblock’ themselves.
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When a user is detected for attempting to sync with a different account, the conflict will be displayed with options on how to proceed. If they don’t intend to change, they can opt to go into Incognito mode and be prompted to select the appropriate mailbox.
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If users click the “Change to new Calendar” button they will see this confirmation prompt.
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Clicking “Authenticate Now” will move to the new email account calendar sync.
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