Have you experienced difficulty searching for a specific Email in your Inbox? Sometimes search criteria can pull up inaccurate results because CARET Legal has limited access to your email servers. The required search criteria must be very specific. For example if you search by Subject, the system requires the exact subject of the email rather than a keyword.
CARET Legal has more flexibility if the email has been saved to a Matter as it will be searching through its own database, rather than the external email server. You can perform a search using the Universal search tool. After the initial search you can search through the body of emails. This additional step was created by design to enhance performance and speed when using the Universal search tool.